Support

Need a hand? Most answers are below. If you can't find what you're looking for, we're an email away.

Frequently asked questions

How do I get help or report a bug?

Email us at adam@resend.sugarsquad.app. Tell us your device model and iOS/Android version, and describe what happened. Screenshots help a lot. We read every message.

I changed phones or reinstalled the game. Where is my progress?

Your progress is saved only on the device you played on. There is no account and no cloud save, so it does not move to a new phone and does not survive uninstalling the game. We cannot restore it, because we never receive it.

I watched the ad but didn't get the bonus.

The bonus is paid once the ad reaches its reward. If you closed the ad early, it may not count. If the ad failed to load, the game can still grant the bonus, once per day. If something else went wrong, write to us with the time it happened and your device model.

How do I manage personalized ads?

On iOS, go to Settings → Privacy & Security → Tracking to allow or refuse tracking for the game. On Android, go to Settings → Google → Ads to reset or delete your advertising ID. The game has no in-game privacy settings yet: to be asked the ad consent question again, clear the game's data or reinstall it. This also erases your local progress. See our Privacy Policy for details.

Does the game have in-app purchases?

No. Sugar Squad Burst is free and sells nothing. Berlingots are earned by playing, and the only ad is an optional rewarded one you choose to watch.

How do I delete my data?

Uninstall the game. Everything it stored lives on your device, and we hold nothing on our side. Advertising data is handled by Google: see your Google account settings and Google's Privacy Policy.

See also our Privacy Policy and our Terms of Service.